Customer Care

Let us take care of your customers for you

How do we help?

Customer care is an integral part of operations at Magine Pro. We know from experience that great customer service builds trust and loyalty, which is why all our partners can benefit from our multi skilled and experienced customer service team. We provide second and third-line support as standard for all our Pioneer and Premium partners and can also provide first-line customer support when required.
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Let us do the talking!

While you build your OTT business, we’ll take care of your customers. We offer first line customer support to all our Premium partners at an additional fee. Our experienced customer support team can tailor a service package to your needs, and provide support to your users via phone, email, chat and even social channels.

We can provide support via

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Email
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phone
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Chat
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Social channels

We can provide support via

email_icon_mobile

Email

phone_icon_mobile

Phone

chat_icon_mobile

Chat

social_icon_mobile

Social

Your service is in safe hands

Working across various services enables our customer support unit to spot technical issues and bundle trends faster, which means we are able to fix service problems quickly and improve our Partner apps continuously. We ensure your customers enjoy the best possible experience and provide second and third line customer support to all our Pioneer and Premium as standard.

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We provide all customer support in English but as a Swedish company, we can also add our native language. However, if you’re looking for other language support let us know and we’ll help you find the right solution for your service and customers.

Get in touch

Contact us to find out more about our professional customer service solutions and discover how we can help you assist your users.

Magine Pro HelpCentre

Are you a Magine Pro partner looking for service support? Head over to our FAQ HelpCentre or get in touch with the team.